Privacy Policy
Our Contact Details
Planet E Bikes Limited
85F Park Drive, Milton Park, Abingdon, OX14 4RY
E-mail: [email protected]
Information You Provide
We require certain information to provide our products and services to our customers. We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name, address, phone number and email address)
- Debit/credit card or financial account information
- Content in your comments, posts or communications
How We Get the Information and Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To purchase our products or services
- To enquire about our products or services
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@ upon which a right to be forgotten document will be sent for your completion.
(b) We have a contractual obligation
(c) We have a legal obligation
(d) We have a vital interest
(e) We need it to perform a public task
(f) We have a legitimate interest
What We Do with The Information We Have
We use the information that you have given us in order to:
- Verify your identity
- Provide a product or service or perform an agreement with you
- Communicate with you about products or services you have requested or that we are providing to you
- Market our products and services more effectively and personalise our advertising
- Bill for our products or services
- Process payments for our products or services
- Complete any other transactions for which the personal information was collected
- Personalise your use of our service
- Secure, maintain and improve our website
- Comply with our legal obligations or protect our legal rights
- Fulfil any internal functions that are reasonably aligned with your relationship with us or the context in which you provide the information to us
We may share this information with PayPal & credit reference agencies.
How We Store Your Information
Your information is securely stored on our system.
We keep personal information for 7 years. We will then dispose of your information by securely deleting and overwriting the data with blank records to prevent reversal.
Cookies
Cookies consist of information sent by a web server to a web browser and are stored by the browser. When you request another page from the server, your browser sends the cookie back to the server. This enables the web server to identify and track the web browser.
This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic.
Your Data Protection Rights
Under Data Protection Law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] or write to Data Portability at Planet E Bikes Limited, 80F Park Drive, Milton Park, Abingdon, OX14 4RY if you wish to make a request.
How to Complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113